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Driving Results Through Culture

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S. Chris Edmonds

The Purposeful Culture Group

Author of the Amazon best seller The Culture Engine

One of Inc.'s Top 100 Leadership Speakers of 2018

One of Richtopia's 200 Top Influential Authors 

Nov 18, 2019

To what degree might rudeness impact team performance - and team member performance - in your workplace?

Rudeness and incivility is rampant in our organizations. A 2013 study featured in the Harvard Business Review found that 98% of employees reported experiencing incivility at work by bosses and peers. Individual reactions to incivility include:

  • 48% intentionally decreased their work effort.
  • 38% intentionally decreased the quality of their work.
  • 63% lost work time avoiding the offender.
  • 80% lost work time worrying about the incident.

What hasn’t been examined is how rudeness and incivility impact team performance.

A 2015 did exactly that. It examined how rudeness impacts medical team performance.

This research used simulation-based experiments with neonatal intensive care teams. No humans were placed at risk during this study. The hypothesis was that “interrelating processes essential for collaboration are adversely affected when medical professionals are victims of others’ rudeness.”

In this three-minute episode of my Culture Leadership Charge video series, I share the startling findings from this study and how to reduce the incidence of rudeness and incivility in your workplace.

This is episode seventy-eight of my Culture Leadership Charge video & podcast series. In these concise episodes, I presents the best practices for creating and maintaining a purposeful, positive, productive culture - at work, at home, and in your community.

This content was released in video format on my website,, on November 18, 2019.

Check out my YouTube channel to view all of my 3-minute Culture Leadership Charge video episodes.